Your reviews are the appetizer. Rentgrata is the main course.

Reviews offer prospects a snapshot, but often lack depth, context, and connection.

Rentgrata adds trust and brand admiration to your online reputation, and turns your reviews into actionable decision-making data for you AND the prospective renter.

Whether your communities have positive reviews, negative reviews, or just too few, Rentgrata adds the substance and true social proof that prospects need to take the next step.

How? Read the real conversations below to find out.

These are real conversations that happened on Rentgrata.

Every one of the conversations below actually took place between prospective renters and current residents on the Rentgrata platform.

They demonstrate how messaging directly with a resident provides an extra layer of trust for prospective tenants who wonder if the reviews they read, good or bad, really tell the whole story.

We've edited the contents slightly in order to help maintain anonymity for the renters. 


When you have positive reviews

Rentgrata can help add trust in cases where you have positive online reviews...


Conversation #1: Christine reaches out to Sara

Christine saw great reviews online, but wants to make sure they are honest.

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Hi Sara, what’s your favorite thing about the community? Thanks!

Christine
Christine
Remote Worker • Dog Owner • Likes Pets, Nature, Fitness, and Travel
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Hey Christine! I love it here. I've been here since the end of October. I would say the top benefits are the location, it's quiet, we have great amenities, everything is brand new, the leasing staff are very helpful, and downtown and other restaurants are minutes away.

Sara
Sara
1 Bed • Commuter • Dog Owner • Likes Nature, Travel, and Cooking
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That is great news! I'm happy to hear that about the community. I’ve read only good reviews about it, so I'm glad to know current residents feel the same!

Christine
Christine
Remote Worker • Dog Owner • Likes Pets, Nature, Fitness, and Travel
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All good reviews can be kind of hard to trust, but I can honestly say I love it here. There's one thing you may want to be aware of, you can hear the train because it's behind the apartment, but depending on where your apartment is, the noise is minimal.

Sara
Sara
1 Bed • Commuter • Dog Owner • Likes Nature, Travel, and Cooking
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Gotcha! I believe the unit I looked at isn't that close. But I was shown the windows that help with that. Thanks for mentioning that though.

Christine
Christine
Remote Worker • Dog Owner • Likes Pets, Nature, Fitness, and Travel
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No problem! If you have any other questions feel free to reach out.

Sara
Sara
1 Bed • Commuter • Dog Owner • Likes Nature, Travel, and Cooking

Conversation #2: Mason reaches out to Jessica

Mason wants to really get a sense of the community. The reviews he found online were positive, but wanted to hear from a resident firsthand.

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Hello! This is a really cool feature. How do you enjoy living here? How would you describe the community? My fiancé and I are going to be moving to the area together and are looking forward to touring this place.

Mason
Mason
Commuter • Cat Owner • Likes Travel, Sports, Nature and Concerts
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I absolutely love it! Very family-oriented, very safe, very clean, and everyone is very attentive. Guests can always park for free nearby. Walking distance to a bunch of restaurants, Target, parks, everything! 

Jessica
Jessica
2 Bed • Commuter • Cat Owner • Likes Sports, Shopping, Cooking, and Art & Film
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It doesn't feel like you're renting from an apartment but from a community, which I love. I live with my son, so I took a lot into consideration and visited a lot of options and this was the best! Also, we have the heated pool from May to October– can't beat that!

Jessica
Jessica
2 Bed • Commuter • Cat Owner • Likes Sports, Shopping, Cooking, and Art & Film
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Oh wow. That all sounds wonderful! I will definitely be in touch if I have more questions. The fact that you described it as a community is really important to me. It's one of the first apartment buildings that I read good reviews for, and you really sold me on it even more. Thank you so much!

Mason
Mason
Commuter • Cat Owner • Likes Travel, Sports, Nature and Concerts
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For me community was very important, especially through these hard times! I didn't want to feel like I was living in a high-rise. The fact that the apartments are so spacious and airy and the closet is hugeeeeee sold me as well. First floor apartments are not carpeted and have higher ceilings.

Jessica
Jessica
2 Bed • Commuter • Cat Owner • Likes Sports, Shopping, Cooking, and Art & Film
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The community is beyond amazing; you will love it. It's nice and chic, I just moved here in September and I feel like I've been here for years. Additionally, 4 min from us are amazing views and restaurants.

Jessica
Jessica
2 Bed • Commuter • Cat Owner • Likes Sports, Shopping, Cooking, and Art & Film
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That’s great to know. Thanks for your help!

Mason
Mason
Commuter • Cat Owner • Likes Travel, Sports, Nature and Concerts

Conversation #3: Michael reaches out to Kendra

Michael has seen good reviews online but is nervous about applying sight unseen, so he wants to hear from a resident. 

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Hi Kendra, my wife and I are going to be moving from out of state, and we’re looking at this community. Do you have any feedback that could help? How is the community overall.. Any pros or cons?

Michael
Michael
Remote Worker • Likes Sports, Nightlife, Fitness and Cooking
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Hi! I have lived here for about 4.5 years and I LOVE it. It's beautiful and the staff are so helpful. Ask me any question you would like!

Kendra
Kendra
1 Bed • Remote Worker • Dog Owner • Likes Shopping, Nightlife, Travel and Reading
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Would you happen to be in the A2 floorplan? Good natural light? We haven't gotten a chance to look at the apartment in person and will have to sign the lease straight online. So a bit nervous... but I have seen good reviews.

Michael
Michael
Remote Worker • Likes Sports, Nightlife, Fitness and Cooking
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Ok! So I think mine is A2. It's a 1 bedroom with a balcony that has an overhang. It's full of light from the balcony side and I love sitting out there. There is nature all around the property.

Kendra
Kendra
1 Bed • Remote Worker • Dog Owner • Likes Shopping, Nightlife, Travel and Reading
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Oh that's great. Really appreciate your feedback. Was really helpful. 😊

Michael
Michael
Remote Worker • Likes Sports, Nightlife, Fitness and Cooking
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Anytime!!

Kendra
Kendra
1 Bed • Remote Worker • Dog Owner • Likes Shopping, Nightlife, Travel and Reading

When you have negative reviews

Rentgrata can help alleviate concern when you have negative online reviews...

Conversation #4: Sebastian reaches out to James

Sebastian has seen some bad reviews online and wants to know if they currently reflect the community. 

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Hi, I’m considering applying here. There have been some bad reviews. Thin walls, dirty, dog poop everywhere. Are people just being picky or what’s the real story? Thanks. 

Sebastian
Sebastian
Commuter • Cat Owner • Likes Pets, Cooking, Concerts and Nature
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Hi Sebastian! I've been living here for 2 years now and there definitely can be neighbors who will leave the halls dirty, but the maintenance crew makes sure to keep our halls clean as often as they can. The maintenance crew is pretty small and there are a lot of building halls to clean so they try to get to them as soon as possible. Honestly the first year was not great, but they’ve completely turned it around. I just signed my lease again, and if there were bad conditions, I would not have signed again.

James
James
1 Bed • Commuter • Likes Travel, Cooking, and Nature
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That makes sense. Thank you for the feedback.

Sebastian
Sebastian
Commuter • Cat Owner • Likes Pets, Cooking, Concerts and Nature

Conversation #5: Jordan reaches out to Rebecca

Jordan is looking for an apartment with her 2 children and wants to know if the space is clean and safe before applying.

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Hi Rebecca, my name is Jordan. I’ll be relocating soon, and I can only go based off virtual tours and pictures. Are these apartments worthwhile? I saw in the reviews that people were complaining about roaches... is that true? And how is the neighborhood? I’ll be coming with a 1-year-old and 5-month-old, and I really want something safe, is it a gated community? Thanks! 

Jordan
Jordan
Remote Worker • Parent • Likes Shopping, Sports, Nature and Travel
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Hello, nice to meet you! I myself relocated and had a budget that I wanted to stay in and came across these apartments. Now, I’m only going to be 100% honest, don’t go based off the reviews because had I done that, I would not be living here today. From my understanding, there were management issues in the past that caused a lot of those issues that you read online. So far, I’ve been here going on 8 months and I haven’t had any issues at all with pests. I had minor maintenance issues but that comes with any apartment, and they were very quick with resolving those issues. I have 2 daughters, one 10-year-old and a 1-year-old, so I definitely wanted something safe as I am a single mother. It is a gated community.

Rebecca
Rebecca
2 Bed • Commuter • Parent • Likes Nature, Cooking, Travel and Coffee
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Oh, okay that’s good to hear. Is there anything else I should have in mind?

Jordan
Jordan
Remote Worker • Parent • Likes Shopping, Sports, Nature and Travel
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One of the things I love is the valet trash. You literally place it on the balcony and they pick it up! The bottom floors have gated balconies which is cool so you and your kids have some privacy while sitting on your balcony. Everyone here has been extremely nice thus far, management staff as well as residents. I would say come by and get a tour of the upgraded apartments. I truly believe you will love it!

Rebecca
Rebecca
2 Bed • Commuter • Parent • Likes Nature, Cooking, Travel and Coffee
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Thank you so much. I appreciate you taking the time out of your day to answer my questions. 

Jordan
Jordan
Remote Worker • Parent • Likes Shopping, Sports, Nature and Travel
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No problem, let me know if you have any more!

Rebecca
Rebecca
2 Bed • Commuter • Parent • Likes Nature, Cooking, Travel and Coffee

Conversation #6: David reaches out to Samantha

David is concerned about a couple of negative online reviews, so he reaches out to a resident to get more insight.

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Hi Samantha, after reading the reviews on Google (which were mostly all 5-star positive) there were some negative reviews that concerned me. Mainly, how bad is the noise in the apartment? Are you really able to hear conversations and phones ringing/vibrating in your neighboring and upstairs apartments?

David
David
Commuter • Likes Sports, Fitness and Nature
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Hi David! Absolutely not. There's not a lot of noise, so don't worry about that. You can only hear other neighbors if they're jumping for some reason or having a party, but it is not bad at all. Also, most people are very respectful and follow a 'bedtime' around 9 p.m. The pool and computers close at 10.

Samantha
Samantha
3 Bed • Commuter • Parent • Likes Nature, Fitness, Cooking and Art & Film
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That’s good to hear. What else can you tell me about the place?

David
David
Commuter • Likes Sports, Fitness and Nature
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The amenities are as you see them online. They're always clean and never too full, even during Summer. My two sons use the pool frequently, and sometimes we barbecue.

Samantha
Samantha
3 Bed • Commuter • Parent • Likes Nature, Fitness, Cooking and Art & Film
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I enjoy living here a lot because everything is clean, pretty, and smells good. Every month there's an activity planned by the staff. They provide really good, free food and it's nice to go with your family. After our last place, I realized the importance of feeling at home in a new place, especially with family. Feel free to ask me anything you want!

Samantha
Samantha
3 Bed • Commuter • Parent • Likes Nature, Fitness, Cooking and Art & Film
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Wow! Thank you so much for all the information, much appreciated!!

David
David
Commuter • Likes Sports, Fitness and Nature

When you don't have enough reviews

Rentgrata can help provide more insight about your community when you don't have many online reviews...

Conversation #7: Chris reaches out to Jack

Chris did not find many reviews online, so he wants to learn more about the community. 

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Hi Jack, very interested in renting here. I would love some more info since it’s new and there aren’t many reviews. 

Chris
Chris
Remote Worker • Likes Reading, Travel, Nature and Coffee
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Hi! I’ve been here a little over a month. Very friendly staff and the service has been great. The amenities are very nice, and they have several resident activities a month. The location is great with access to several freeways and minutes from several malls. Very pet friendly too.

Jack
Jack
1 Bed • Remote Worker • Dog Owner • Likes Travel, Pets, Nature and Nightlife
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That helps. Thanks so much!

Chris
Chris
Remote Worker • Likes Reading, Travel, Nature and Coffee

Conversation #8: Casey reaches out to Emma

Casey is moving to an unfamiliar area and wants more information about the community since there aren't many reviews.

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Hey, my name is Casey. I’m looking to move around here next year. How do you like the area?

Casey
Casey
Commuter • Dog Owner • Loves Nature, Sports, Shopping and Travel
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Hi Casey! The area is great. We are near the city and other great attractions. It’s nice and quiet. A great location to beat traffic.

Emma
Emma
1 Bed • Commuter • Loves Nature, Travel, Shopping and Concerts
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That is really good to hear, I’m really excited to move. Lol do they have elevators? Can I ask how would you describe your move-in process? What’s your favorite place or thing to do over there?

Casey
Casey
Commuter • Dog Owner • Loves Nature, Sports, Shopping and Travel
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They do have elevators! The move-in process was simple and easy. Once you get here, you are given your keys and can ask for a tour. The gym is great, the pool is amazing, the views are spectacular, and if you enjoy the outside or have pets, you can take them down the trail leading to the city and park.

Emma
Emma
1 Bed • Commuter • Loves Nature, Travel, Shopping and Concerts
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My favorite thing about living here is the trails and being close to many cool spots. My favorite thing about the apartment is the kitchen 😍😍 it’s the center piece of the whole apartment. The bathroom is super big. I have never lived in an apartment with such a big bathroom.

Emma
Emma
1 Bed • Commuter • Loves Nature, Travel, Shopping and Concerts
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Yess lol elevators make moving like 100x easier! Omg it sounds like my dream place until I buy my own house. I did read that they are new, so are you one of the first residents in that particular apartment?

Casey
Casey
Commuter • Dog Owner • Loves Nature, Sports, Shopping and Travel
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Yes, I was one of the first! I was scared due to no reviews and I had never even visited the apartments before. It was a long move but most definitely worth it. Also, one of the best things is that you already have Wi-Fi connected, so the setup is so easy. No tech needs to come to your home. So, if you work from home, the connection is great.

Emma
Emma
1 Bed • Commuter • Loves Nature, Travel, Shopping and Concerts
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They already have Wi-Fi like you don’t have to set up Wi-Fi from a company? Whaaattt? Oh, now I’m really ready. I’m happy you found a place you love & enjoy living in. I work reasonably close, so the commute won’t be bad. Thanks for your help!

Casey
Casey
Commuter • Dog Owner • Loves Nature, Sports, Shopping and Travel

Conversation #9: Michelle reaches out to Aya

Michelle is looking at a newer community with few reviews, so she asks Aya to tell her about her experience.

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Hi Aya! What has your experience here been? I see it’s new, so not a lot of reviews yet. I'm very curious about what 2-3 pros/cons you've experienced so far living here!

Michelle
Michelle
Remote Worker • Parent • Likes Nature, Cooking, Coffee and Fitness
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I really like it here! It feels very safe (well lit at night, very secure building), it is a great location, and it’s brand new, so the units look great and are clean. The biggest con I would say is the parking situation, but we make it work!

Aya
Aya
2 Bed • Remote Worker • Likes Fitness, Travel, Nature and Shopping
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Okay that's great, thank you! What is difficult about the parking situation?

Michelle
Michelle
Remote Worker • Parent • Likes Nature, Cooking, Coffee and Fitness
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The outdoor lot is reserved for people at the Orange Theory in our building, so they have an underground garage that residents have to pay monthly for a spot. I'm not sure what the monthly price is, but I chose to find free street parking to save money.

Aya
Aya
2 Bed • Remote Worker • Likes Fitness, Travel, Nature and Shopping
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Got it. Thank you for your help!

Michelle
Michelle
Remote Worker • Parent • Likes Nature, Cooking, Coffee and Fitness

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